Conversations that get results

Helping people and businesses grow

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Trusted by
HSF KramerCSLWhite & CaseJupiter IonicsLander & RogersM80 Ring Road Alliance (with Lysander)UrbisMacpherson KelleyMusic VictoriaVic + NSW Dept. Treasury & FinanceVictorian Clinical Genetic ServicesBupa

What I Do

I work with professionals, leaders, and teams on the human side of performance — the conversations, habits, and relationships that make or break reputations and results.

Growing your Practice

Growing your Practice

Coaching & Advice for Professionals

I help professionals generate work in ways that feel authentic, are effective and that genuinely serve their clients.

  • Clarifying Value. Articulate what makes your work distinct and why it matters for clients.

  • Developing Habits. Conversations that make client interactions impactful and feel natural.

  • Building Reputation. Become known as a trusted advisor with a pipeline of work.

Leadership Coaching & Advice

Leadership Coaching & Advice

For Leaders who want to operate at their best

Leading is hard. I support leaders with the clarity, feedback, and thinking space they need to perform at their best

  • Clarity of Role. Get clear on what matters most and where to focus your energy.

  • Leadership Presence. Cultivate habits and skills that earn trust and that make conversations impactful.

  • Adapting to change. Inspire and empower others to work in new ways.

Good to Great Teams

Good to Great Teams

Team Performance & Cohesion

Many good teams fall into ways of working that no longer work. I help teams take stock and improve how they deliver.

  • Taking Stock. Clarify what clients/stakeholders most need, what's working and what needs to change.

  • Clarifying Direction. Commit to what you need to deliver and how you will get there.

  • Improving Performance. Develop the practices to deliver, support one another and continually learn and improve.

Results

Generating more high-quality work

Generating more high-quality work

A professional services firm wanted to scale business development beyond the main work-winners. The challenge: partners had deep technical skills but lacked confidence, consistency and impact in their business development activities. Some felt uncomfortable in approaching clients about work. I worked with Partners and Business Development team to provide tailored coaching for Partners - to generate clarity on their offering, a strategy that played to their strengths, and provide support and accountability to improve consistency, confidence and impact of client conversations.

THE OUTCOME


THE OUTCOME


$25m

$25m

Increase in revenue over three years

Increase in revenue over three years

The New Leadership Team

The New Leadership Team

A senior leadership team with some strong individual performers but low on collaboration and inconsistent in how they built staff capability.

They were focused more on their own clients and teams and were missing opportunities to provide their clients complimentary services and broaden the skills of their staff. There were moods of frustration and resignation.

Through interviews and team sessions over an 8 month period, I helped the team to raise issues and tensions, build alignment on purpose and client priorities, and to improve the quality of conversations within the leadership team – more honest, supportive and focused. There were ripple effects in engagement, trust and capability improvement across the whole division.

THE OUTCOME


THE OUTCOME


54%

54%

Improvement in team-first behaviours


Improvement in team-first behaviours


40%

40%

Improvement in business development impact.


Improvement in business development impact.


Lift in business development impact.


About Me

I have been doing this work for 18 years and still love it - when clients turn insights into new ways of working or approach conversations differently. And the results that flow as a consequence. Best of all for me, is that clients start to see themselves in a new light, and what seemed out of reach before becomes achievable.

I am known for being thoughtful, practical and approachable. I like to bring a lightness and enjoyment to the learning we are doing together. I draw on my business experience and training and use a coaching approach in my work, meaning that I work alongside my clients, tapping into their intuition and ideas, sometimes offering different perspectives but always backing them.

I've worked with leading Australian organisations in Professional services, construction, energy, pharmaceuticals, government and the community sectors - from start-ups to global companies - firms known for their high standards, complex work and talented people.

I exchange ideas with a local and global network of consultants and sometimes collaborate with them on projects. I also collaborate with my partner Jill Murphy of jillmurphymediation.com.au and with Lysander on some leadership projects. I have 3 adult children and my interests include music, reading, surfing and supporting Carlton in the AFL, which has been good for my resilience.

Mark Raymond

Coach, Advisor, Mobiliser

Bachelor of Economics · Diploma of Ontological Coaching · Accredited Systemic Team Coach · CLS 360 Accredited · MBTI Accredited

About Me

I have been doing this work for 18 years and still love it - when clients turn insights into new ways of working or approach conversations differently. And the results that flow as a consequence. Best of all for me, is that clients start to see themselves in a new light, and what seemed out of reach before becomes achievable.

I am known for being thoughtful, practical and approachable. I like to bring a lightness and enjoyment to the learning we are doing together. I draw on my business experience and training and use a coaching approach in my work, meaning that I work alongside my clients, tapping into their intuition and ideas, sometimes offering different perspectives but always backing them.

I've worked with leading Australian organisations in Professional services, construction, energy, pharmaceuticals, government and the community sectors - from start-ups to global companies - firms known for their high standards, complex work and talented people.

I exchange ideas with a local and global network of consultants and sometimes collaborate with them on projects. I also collaborate with my partner Jill Murphy of jillmurphymediation.com.au and with Lysander on some leadership projects. I have 3 adult children and my interests include music, reading, surfing and supporting Carlton in the AFL, which has been good for my resilience.

Mark Raymond

Coach, Advisor, Mobiliser

Bachelor of Economics · Diploma of Ontological Coaching · Accredited Systemic Team Coach · CLS 360 Accredited · MBTI Accredited

About Me

I have been doing this work for 18 years and still love it - when clients turn insights into new ways of working or approach conversations differently. And the results that flow as a consequence. Best of all for me, is that clients start to see themselves in a new light, and what seemed out of reach before becomes achievable.

I am known for being thoughtful, practical and approachable. I like to bring a lightness and enjoyment to the learning we are doing together. I draw on my business experience and training and use a coaching approach in my work, meaning that I work alongside my clients, tapping into their intuition and ideas, sometimes offering different perspectives but always backing them.

I've worked with leading Australian organisations in Professional services, construction, energy, pharmaceuticals, government and the community sectors - from start-ups to global companies - firms known for their high standards, complex work and talented people.

I exchange ideas with a local and global network of consultants and sometimes collaborate with them on projects. I also collaborate with my partner Jill Murphy of jillmurphymediation.com.au and with Lysander on some leadership projects. I have 3 adult children and my interests include music, reading, surfing and supporting Carlton in the AFL, which has been good for my resilience.

Mark Raymond

Coach, Advisor, Mobiliser

Bachelor of Economics · Diploma of Ontological Coaching · Accredited Systemic Team Coach · CLS 360 Accredited · MBTI Accredited

Approach

I focus on what matters most to my clients, and help clients see how their work can positively impact others.

Impact

I assess my work by the difference it makes.

Curiosity

I ask the questions that reveal learning and practical insight

Care

I have my clients back. They come first.

Honesty

I say what I think even when it's hard

Conversations that Produce Value

I help people step back from the demands of their work to see more clearly what matters.

In my experience, the biggest constraint on performance is not a lack of capability or care. It's because people get caught up in the demands of the day and lose sight of the conversations, relationships and commitments that create value.

My role is to create the space for people to think differently about their work, themselves, their clients and teams. Better conversations follow. Better habits develop. Results flow from there.

When people get 1 + 1 = 3 from their interactions, value multiplies.

Approach

I focus on what matters most to my clients, and help clients see how their work can positively impact others.

Impact

I assess my work by the difference it makes.

Curiosity

I ask the questions that reveal learning and practical insight

Care

I have my clients back. They come first.

Honesty

I say what I think even when it's hard

Conversations that Produce Value

I help people step back from the demands of their work to see more clearly what matters.

In my experience, the biggest constraint on performance is not a lack of capability or care. It's because people get caught up in the demands of the day and lose sight of the conversations, relationships and commitments that create value.

My role is to create the space for people to think differently about their work, themselves, their clients and teams. Better conversations follow. Better habits develop. Results flow from there.

When people get 1 + 1 = 3 from their interactions, value multiplies.

Testimonials

Herbert Smith Freehills

The reason I am a big supporter of Mark is that he drives towards and achieves tangible results with our partners. He develops the skills of the partners and works with them, holding them accountable for action – which inevitably improves their BD results. Mark is now regarded as an integral component in our business development offering to the partnership.

Paul Bonomy

Chief Marketing Officer

Greenwoods & Freehills

I started meeting with Mark at a time when the two industries I principally serviced were at cyclical lows.  There was no clear work pipeline of work from existing clients and I didn’t have any concrete plans for getting new clients.  Mark's impact on my practice was profound: new clients came increasingly easily and I had the confidence to ensure that optimal work practices were implemented and maintained.

Tim Kyle

Director

Major Road Project Victoria

Mark approaches his work with passion, enthusiasm and confidence, which results in deep relationships and understanding of his clients objectives, needs and strategy. Mark utilises his deep listening skills to distil complex client scenarios and narratives into matters capable of easy understanding which assists his clients to visualise and implement recommended solutions. 

Richard A Wilkinson

Acting Director, Major & Legal

Victorian Clinical Genetic Services

As a leadership coach, Mark’s ability to probe and guide, to challenge yet support through iterative conversations, application and reflection is undoubtedly one of his greatest assets. It has and is a powerful means of better understanding self and my connection to others, and harnessing tools that will serve me for a lifetime. The richness to the experience and partnership keeps me coming back for more.

Damien Bruno

CEO

Jupiter Ionics

What stands out most is Mark’s authentic passion for his work and his commitment to meeting people where they are, helping individuals and teams progress in a way that feels both achievable and impactful.

Kristy Battista

Chief Technology Officer

White & Case

Mark has an exceptional ability to get to the heart of an issue with clarity and precision. He is a deep listener who creates the space for his coaching to explore their perspectives and feelings openly. His questions are thoughtful and insightful, and the conversations are honest, focused and grounded in trust, which enables real insight and meaningful progress.

Andrea Reeves

Partner

Group Four

Mark Raymond and Mark Molony worked with us to design and deliver a leadership skills program for our leaders. The content was excellent, highly practical and aligned to our culture and values. I would highly recommend Mark and Mark.

Ida Lancuba

Manager of People and Culture

CSL Behring

Mark and his team worked with me and my team to improve our culture and build our leadership skills in order to continuously achieve organisational goals. The content was logical and practical and allowed us to have a common set of principles to work from. Our culture has improved and our conversations are better, resulting in time savings, improved coordination, morale and stronger relationships. Our leaders have developed important skills that they are applying every day.

George Barlas

Bulk Manager, Privigen Operations

Hall & Wilcox

Mark’s expertise, agility, and guidance were instrumental in helping us navigate various challenges and achieve positive outcomes at our Business Planning Workshop.  His human-centred approach and ability to ‘think on his feet’ and engage the group ensured we stayed focus and motivated throughout the day. Mark shared practical insights and recommendations which made the entire experience relevant and impactful.

Harry New

Co-Lead, Funds Management Team

Herbert Smith Freehills

The reason I am a big supporter of Mark is that he drives towards and achieves tangible results with our partners. He develops the skills of the partners and works with them, holding them accountable for action – which inevitably improves their BD results. Mark is now regarded as an integral component in our business development offering to the partnership.

Paul Bonomy

Chief Marketing Officer

Group Four

Mark Raymond and Mark Molony worked with us to design and deliver a leadership skills program for our leaders. The content was excellent, highly practical and aligned to our culture and values. I would highly recommend Mark and Mark.

Ida Lancuba

Manager of People and Culture

Jupiter Ionics

What stands out most is Mark’s authentic passion for his work and his commitment to meeting people where they are, helping individuals and teams progress in a way that feels both achievable and impactful.

Kristy Battista

Chief Technology Officer

Major Road Project Victoria

Mark approaches his work with passion, enthusiasm and confidence, which results in deep relationships and understanding of his clients objectives, needs and strategy. Mark utilises his deep listening skills to distil complex client scenarios and narratives into matters capable of easy understanding which assists his clients to visualise and implement recommended solutions. 

Richard A Wilkinson

Acting Director, Major & Legal

Hall & Wilcox

Mark’s expertise, agility, and guidance were instrumental in helping us navigate various challenges and achieve positive outcomes at our Business Planning Workshop.  His human-centred approach and ability to ‘think on his feet’ and engage the group ensured we stayed focus and motivated throughout the day. Mark shared practical insights and recommendations which made the entire experience relevant and impactful.

Harry New

Co-Lead, Funds Management Team

Victorian Clinical Genetic Services

As a leadership coach, Mark’s ability to probe and guide, to challenge yet support through iterative conversations, application and reflection is undoubtedly one of his greatest assets. It has and is a powerful means of better understanding self and my connection to others, and harnessing tools that will serve me for a lifetime. The richness to the experience and partnership keeps me coming back for more.

Damien Bruno

CEO

Greenwoods & Freehills

I started meeting with Mark at a time when the two industries I principally serviced were at cyclical lows.  There was no clear work pipeline of work from existing clients and I didn’t have any concrete plans for getting new clients.  Mark's impact on my practice was profound: new clients came increasingly easily and I had the confidence to ensure that optimal work practices were implemented and maintained.

Tim Kyle

Director

CSL Behring

Mark and his team worked with me and my team to improve our culture and build our leadership skills in order to continuously achieve organisational goals. The content was logical and practical and allowed us to have a common set of principles to work from. Our culture has improved and our conversations are better, resulting in time savings, improved coordination, morale and stronger relationships. Our leaders have developed important skills that they are applying every day.

George Barlas

Bulk Manager, Privigen Operations

White & Case

Mark has an exceptional ability to get to the heart of an issue with clarity and precision. He is a deep listener who creates the space for his coaching to explore their perspectives and feelings openly. His questions are thoughtful and insightful, and the conversations are honest, focused and grounded in trust, which enables real insight and meaningful progress.

Andrea Reeves

Partner

Herbert Smith Freehills

The reason I am a big supporter of Mark is that he drives towards and achieves tangible results with our partners. He develops the skills of the partners and works with them, holding them accountable for action – which inevitably improves their BD results. Mark is now regarded as an integral component in our business development offering to the partnership.

Paul Bonomy

Chief Marketing Officer

Victorian Clinical Genetic Services

As a leadership coach, Mark’s ability to probe and guide, to challenge yet support through iterative conversations, application and reflection is undoubtedly one of his greatest assets. It has and is a powerful means of better understanding self and my connection to others, and harnessing tools that will serve me for a lifetime. The richness to the experience and partnership keeps me coming back for more.

Damien Bruno

CEO

Group Four

Mark Raymond and Mark Molony worked with us to design and deliver a leadership skills program for our leaders. The content was excellent, highly practical and aligned to our culture and values. I would highly recommend Mark and Mark.

Ida Lancuba

Manager of People and Culture

Greenwoods & Freehills

I started meeting with Mark at a time when the two industries I principally serviced were at cyclical lows.  There was no clear work pipeline of work from existing clients and I didn’t have any concrete plans for getting new clients.  Mark's impact on my practice was profound: new clients came increasingly easily and I had the confidence to ensure that optimal work practices were implemented and maintained.

Tim Kyle

Director

Jupiter Ionics

What stands out most is Mark’s authentic passion for his work and his commitment to meeting people where they are, helping individuals and teams progress in a way that feels both achievable and impactful.

Kristy Battista

Chief Technology Officer

CSL Behring

Mark and his team worked with me and my team to improve our culture and build our leadership skills in order to continuously achieve organisational goals. The content was logical and practical and allowed us to have a common set of principles to work from. Our culture has improved and our conversations are better, resulting in time savings, improved coordination, morale and stronger relationships. Our leaders have developed important skills that they are applying every day.

George Barlas

Bulk Manager, Privigen Operations

Major Road Project Victoria

Mark approaches his work with passion, enthusiasm and confidence, which results in deep relationships and understanding of his clients objectives, needs and strategy. Mark utilises his deep listening skills to distil complex client scenarios and narratives into matters capable of easy understanding which assists his clients to visualise and implement recommended solutions. 

Richard A Wilkinson

Acting Director, Major & Legal

White & Case

Mark has an exceptional ability to get to the heart of an issue with clarity and precision. He is a deep listener who creates the space for his coaching to explore their perspectives and feelings openly. His questions are thoughtful and insightful, and the conversations are honest, focused and grounded in trust, which enables real insight and meaningful progress.

Andrea Reeves

Partner

Hall & Wilcox

Mark’s expertise, agility, and guidance were instrumental in helping us navigate various challenges and achieve positive outcomes at our Business Planning Workshop.  His human-centred approach and ability to ‘think on his feet’ and engage the group ensured we stayed focus and motivated throughout the day. Mark shared practical insights and recommendations which made the entire experience relevant and impactful.

Harry New

Co-Lead, Funds Management Team

Steps

A structured yet adaptable approach to transforming how you or your team operates. Every engagement begins with understanding where you are — and where you want to be.

Step 1

Discovery

A focused, no-obligation conversation to understand your situation, your goals, and what's most important to you. Part of this is to help us assess mutual fit.

Step 2

Strategy

A clear plan of action — what we'll work on, how, what success looks like, and how we'll assess progress. Designed around your context, not a template.

Step 3

Transformation

Implementation through coaching, facilitation, and structured practice. I work alongside you and your people to build new habits and ways of working.

Frequently Asked Questions

Quick answers about how Mark works, who he helps, and how to get started.

Mark is a coach, advisor and facilitator focused on business development, leadership and teams. He helps professionals, leaders and teams improve their performance and impact — through better conversations, trust and coordination.

Leaders, teams and professionals across professional services, construction, energy, pharmaceuticals, government and community sectors — from start-ups to global organisations.

The idea that the gap between potential and results is rarely technical — it's human. Better conversations drive better results and fulfillment at work. Conversations that allow for the generation and effective delivery of work, good decisions, cohesive teams, and satisfied clients. Everyone falls into habits of having these conversations. Some work, some don't. I help people have the important conversations that drive results and engagement.

Every engagement begins with a Discovery Conversation to understand your situation and goals. From there, after some conversations we develop an agenda for us to work on, tailored to you. Then we implement - through coaching, facilitation and conversations to help you build new habits - and value for others.

Outcomes vary by engagement, but Mark's work delivers measurable gains — in terms of business outcomes - work generated and efficiency improvements – improved relationships inside organisations and with clients, and behaviour/habit change.

Both. Mark works with individual leaders and with whole teams as an accredited systemic team coach, and often combines the two.

Mark holds a Bachelor of Economics and a Diploma of Ontological Coaching, and is an Accredited Systemic Team Coach, CLS 360 accredited and MBTI accredited, with 18 years of experience. He has studied with world leaders in ontological design/language action - which draws on Phenomenology, Speech Act Theory and the Biology of Cognition.

Every engagement begins with a conversation. Get in touch via the contact form or email mark@markraymond.com.au to explore how Mark can help.

Frequently Asked Questions

Quick answers about how Mark works, who he helps, and how to get started.

Mark is a coach, advisor and facilitator focused on business development, leadership and teams. He helps professionals, leaders and teams improve their performance and impact — through better conversations, trust and coordination.

Leaders, teams and professionals across professional services, construction, energy, pharmaceuticals, government and community sectors — from start-ups to global organisations.

The idea that the gap between potential and results is rarely technical — it's human. Better conversations drive better results and fulfillment at work. Conversations that allow for the generation and effective delivery of work, good decisions, cohesive teams, and satisfied clients. Everyone falls into habits of having these conversations. Some work, some don't. I help people have the important conversations that drive results and engagement.

Every engagement begins with a Discovery Conversation to understand your situation and goals. From there, after some conversations we develop an agenda for us to work on, tailored to you. Then we implement - through coaching, facilitation and conversations to help you build new habits - and value for others.

Outcomes vary by engagement, but Mark's work delivers measurable gains — in terms of business outcomes - work generated and efficiency improvements – improved relationships inside organisations and with clients, and behaviour/habit change.

Both. Mark works with individual leaders and with whole teams as an accredited systemic team coach, and often combines the two.

Mark holds a Bachelor of Economics and a Diploma of Ontological Coaching, and is an Accredited Systemic Team Coach, CLS 360 accredited and MBTI accredited, with 18 years of experience. He has studied with world leaders in ontological design/language action - which draws on Phenomenology, Speech Act Theory and the Biology of Cognition.

Every engagement begins with a conversation. Get in touch via the contact form or email mark@markraymond.com.au to explore how Mark can help.

Start a Conversation

Every engagement begins with a conversation. Tell me about your situation and we'll explore how I can help.

Mark Raymond

People-centred Business Improvement

Helping teams bridge the gap between doing the work and creating real value.

Start a Conversation

Every engagement begins with a conversation. Tell me about your situation and we'll explore how I can help.

Mark Raymond

People-centred Business Improvement

Helping teams bridge the gap between doing the work and creating real value.

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